TriWest Healthcare Alliance

Claims Customer Service Rep

Recruiting Location Honolulu, HI
ID 2021-3337



Claims Customer Service Rep at TriWest Healthcare Alliance


Taking Care of Our Nation’s Veterans.

It’s Who We Are. It’s What We Do.


Do you have a passion for serving those who served?


Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!


Our job is to make sure that America’s heroes get connected to health care in the community.


At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.


Are you our next Claims Customer Service Rep?


TriWest Claims Customer Service Rep:


Handles inbound phone calls from Veterans, VA and other customers. Performs claims research and resolution regarding both institutional and professional claims.  Reviews claims and responds to Veteran questions regarding billing issues. Works in a detailed, fast-paced, and repetitive production environment. Interacts with customers in a professional, formal manner where the focus is on completing the task pleasantly and with high quality and accuracy.

  • Utilizes various software applications in use at TriWest.
  • Understands procedures and processes of the VA program.
  • Performs claims research, including interpreting VA policies, investigating automated transactions, documenting outcomes, updating records and reporting accurately on research findings.
  • Resolves incorrect claims processing, calls providers for Missing claims and medical documentation to resolve Veteran billing issues.
  • Reviews authorizations to establish ancillary providers associated and obtain claims missing for payment.
  • Answers inbound calls from Veterans and providers in a timely manner.
  • Makes outbound calls to resolve Veteran billing issues.
  • Consistently displays professional and courteous service skills to internal and external customers.
  • Responds to inquiries from Veterans and providers regarding specific aspects of the VA program. Information and assistance includes providing details about referrals, authorizations, and claim status and billing discrepancies.
  • Protects the privacy of health information of patients when using or disclosing Protected Health Information (PHI). PHI is any information about health status, or healthcare services that is linked to an individual.
  • Takes appropriate measures to comply with HIPAA regulations to protect privacy of beneficiaries' health information.
  • Documents all communications involving Veteran and provider contacts.
  • Coordinates complete resolution of service issues by interfacing with the TriWest Complaints & Grievance Specialist and other departments.
  • Understands and utilizes the grievances and appeals process available to dissatisfied beneficiaries and providers.
  • Consistently meets department productivity and performance metrics.
  • Performs other duties as assigned.
  • Regular and reliable attendance is required.


Are you qualified?

  • Are you a Veteran, family member of a Veteran, a friend of a Veteran, or passionate about helping Veterans?
  • Do you have your High School diploma or G.E.D?
  • Do you have 2+ years of healthcare claims, billing or related claims experience?
  • Do you have Good communication skills?
  • Do you have Experience building relationships and using influencing skills?
  • Are you Proficient with Outlook, Microsoft Excel, the Internet and on-line systems?
  • Do you have Knowledge of medical terminology?


Do you have 1+ Years College or equivalent experience?

Do you have 1 year call center or customer service experience?

Do you have Knowledge of medical claims processing/review?

Do you have Managed Care Experience?


More about Working at TriWest Healthcare Alliance

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

  • Medical, dental and vision coverage
  • Generous paid time off
  • 401(k) Retirement Savings Plan (with matching)
  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance 

Equal Opportunity Employer

TriWest Healthcare Alliance is an equal employment opportunity employer. All qualified applicants are considered for employment, without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic made unlawful by applicable federal, state, or local laws.


Are you ready to make a difference in the lives of our nation’s heroes?


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