TriWest Healthcare Alliance

Manager, Performance Improvement

Recruiting Location Phoenix, AZ
ID 2020-3163


Do you bring creativity and innovative, ‘out-of-the-box’ ideas to your work?  Do you have healthcare and/or quality experience?   How about Lean or OpEx?  If so, we might be a fit.  TriWest Healthcare Alliance has been on a Mission to serve our nation’s Veterans and their families since 1996.  We are an evolving team of professionals that will do “Whatever it Takes” to serve our nation’s heroes in partnership with the VA.  We looking for a dynamic change agent to help us reinvent and reinvigorate our processes while establishing and driving and a best-in-class quality culture.


Reporting to the Director of Quality and Process Improvement, spearheads the development of quality improvement programs, manages Quality Improvement operations and staff, and coordinates administrative quality data and information for quality committees and the Board of Directors.  Performs complex analysis and leads resolution to operational problems.  Decision making is focused on implementing practical, timely solutions.  Assesses the impact of quality improvement initiatives across TriWest.  Collaborates and develops consensus with senior leadership and staff at all levels.  Communicates and collaborates cross-functionally with a broad scope of project plans and risk management activities.  Operates with a thorough understanding of healthcare business processes, URAC and ISO standards.  Participates in new program development as necessary.


TriWest Manager, Performance Improvement:


  • Develops and implements the Lean and Six Sigma Program strategy.  Influences businesses to drive cultural adoption of Lean, Six Sigma, and other improvement methodologies.
  • Utilizes Value Stream mapping and analysis to focus ongoing performance improvement activities.
  • Manages projects of a broad, cross-functional scope with high impact to the organization.
  • Provides coaching in the areas of quantitative analysis, consultative techniques and facilitation to project managers as they lead improvement projects and generate client results.
  • Identifies and prioritizes process improvement projects and resources.
  • Facilitates Kaizen and other problem solving sessions to meet and exceed business goals
  • Creates, motivates and facilitates cross-team collaboration across business units to deliver on business objectives.
  • Serves as a change agent to promote the development and integration of systems thinking, customer focus and use of improvement tools and methods in cross-functional or departmental issue identification, investigation and resolution incorporating change management techniques.
  • Manages process research and development for new business processes and the improvement and modification of existing processes.  This can include process design and redesign, process improvement and systems/technology analysis and implementation. 
  • Ensures appropriate identification of root causes through effective use of data analysis tools and techniques.
  • Prepares and presents findings / proposals to senior management, with recommendations, including cost benefit analysis, risk mitigation with action plans to all management levels.
  • Makes available, and offers consulting support, a standard Quality and Performance Improvement Toolset (QPIT) for RCA and performance improvement, which enables operational business leadership to efficiently and effectively resolve issues and improve performance.
  • Coordinates special projects, strategic and operational planning initiatives, and reporting.  Takes steps to preserve the highly confidentiality of strategic business data.
  • Monitors and manages strategic and operational plans and related activities.
  • Supports business development activities with research and proposal development analysis, process definition and writing.
  • Researches and reports information to support strategic and operational planning and business development, compiles relevant information and summarizes results
  • Regular and reliable attendance is required.


Are you qualified?  



  • Bachelor's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field.
  • 5+ years’ experience using Lean and Six Sigma to drive process improvement and/or consulting
  • 5+ years’ experience managing complex projects/teams
  • 4+ years’ experience in business analysis, process improvement, and consulting
  • Certified Lean or Six Sigma Black Belt     
  • Experience with database software, statistical tools and Excel


  • Master's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field. 
  • 10+ years’ experience using Lean and Six Sigma to drive process improvement initiatives.
  • 10+ years’ experience managing complex project/teams
  • 8+ years’ experience in business analysis, process improvement and consulting
  • Experience in building internal business partnerships and providing management coaching and mentorship
  • Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
  • Certified Lean or Six Sigma Master Black Belt      
  • Experience in managing teams and direct reports

More about working at TriWest Healthcare Alliance 


We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

  • Medical, dental and vision coverage
  • Generous paid time off
  • 401(k) Retirement Savings Plan (with matching)
  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance 

Equal Opportunity Employer 


TriWest Healthcare Alliance is an equal employment opportunity employer. All qualified applicants are considered for employment, without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic made unlawful by applicable federal, state, or local laws.


Are you ready to make a difference in the lives of our nation’s heroes?


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