Directs multiple large TriWest projects, working closely with program managers, project managers and business leaders to understand and report quality and performance issues and address systemic concerns. Diagnoses and implements solutions. Conducts quantitative and qualitative analysis and assessment of TriWest programs, processes, and outcomes. Utilizes quantitative tools and techniques to perform data-based analysis. Utilizes consulting and facilitation approaches for qualitative assessments.
Produces complete and informative, reports, describes options in terms of cost/benefit, and makes recommendations to leadership and/or user groups for process/program improvement and/or decision-making. Supports project implementation when required using project management tools to develop project plans/timelines, coordinate/manage project, monitor and report status, progress and areas of risk in relation to established project objectives, requirements and timelines. Works quickly and thoroughly to perform analyses, report results, produce deliverables and support implementation on time.
o Leads multiple complex projects and/or teams, applying project management tools and methodologies.
o Prepares detailed qualitative and quantitative assessments of processes and programs that result in measurable quality, efficiency and effectiveness improvement recommendations and outcomes
0 Creates complex project planning documents using software programs, including process flow diagrams, work plans, timelines and Gantt charts. Creates status reports and provides regular updates to leadership.
o Models effective leadership skills, communicates sensitively with others about their areas of responsibility. .
o Collaborates with business units to learn and understand their processes and translate into meaningful process improvements.
o Analyzes and reports data, market trends, government regulations, and breaking news related to project plans.
o Prepares and analyzes detailed business plans including cost benefit analysis for medium and long-term objectives.
o Trains staff on program objectives, process models and analytical tools.
o Regular and reliable attendance is required.
Education & Experience
o Bachelor’s degree in Business Administration, Management Information Systems, Finance, Engineering, Healthcare Administration, or related field; or equivalent experience.
o 5+ years’ experience in project managemento 5+ years’ experience managing complex projects/teams
o 4+ years’ experience in business analysis, process improvement, and/or consulting
o Healthcare experience in Operations, Managed Care, Finance, and/or Medical Management
o Extensive experience in business model development and analysis
o Extensive experience with multiple databases, Excel, SQL, and other reporting and statistical tools
o Experience in process and program improvement and business and operational planning
o Experience in delivering quality and efficiency gains as a result of process and program improvement project management
o Experience in managing multiple projects simultaneously
o Experience preparing presentation and reports.
o Master’s degree in Business Administration, Healthcare Administration or related field
o 5+ years’ experience in project management, with projects supporting senior and C-suite leaders
o 5+ years’ experience managing complex projects/teams
o 5+ years’ experience in business analysis, process improvement, and/or consulting
o Certification in Lean Six Sigma Green Belt or Black Belt
o Healthcare, management or analytical consulting experience
0 Experience and knowledge of the VA health system and/or Military Health System,
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