TriWest Healthcare Alliance

Project Manager Sr (Provider Services)

Recruiting Location Phoenix, AZ
ID 2020-3104


Job SummaryDirects multiple large TriWest projects, working closely with program managers, project managers and business leaders to understand and report quality and performance issues and address systemic concerns. Diagnoses and implements solutions. Conducts quantitative and qualitative analysis and assessment of TriWest programs, processes, and outcomes. Utilizes quantitative tools and techniques to perform data-based analysis. Utilizes consulting and facilitation approaches for qualitative assessments. Produces complete and informative, reports, describes options in terms of cost/benefit, and makes recommendations to leadership and/or user groups for process/program improvement and/or decision-making. Supports project implementation when required using project management tools to develop project plans/timelines, coordinate/manage project, monitor and report status, progress and areas of risk in relation to established project objectives, requirements and timelines. Works quickly and thoroughly to perform analyses, report results, produce deliverables and support implementation on time.Education & ExperienceRequired: o Bachelor’s degree in Business Administration, Management Information Systems, Finance, Engineering, Healthcare Administration, or related field; or equivalent experience.o 5+ years’ experience in project managemento 5+ years’ experience managing complex projects/teamso 4+ years’ experience in business analysis, process improvement, and/or consultingo Healthcare experience in Operations, Managed Care, Finance, and/or Medical Managemento Extensive experience in business model development and analysiso Extensive experience with multiple databases, Excel, SQL, and other reporting and statistical toolso Experience in process and program improvement and business and operational planningo Experience in delivering quality and efficiency gains as a result of process and program improvement project managemento Experience in managing multiple projects simultaneouslyo Experience preparing presentation and reports.Preferred: o Master’s degree in Business Administration, Healthcare Administration or related fieldo 5+ years’ experience in project management, with projects supporting senior and C-suite leaders o 5+ years’ experience managing complex projects/teamso 5+ years’ experience in business analysis, process improvement, and/or consultingo Certification in Lean Six Sigma Green Belt or Black Belt o Healthcare, management or analytical consulting experience0 Experience and knowledge of the VA health system and/or Military Health System,Key Responsibilitieso Leads multiple complex projects and/or teams, applying project management tools and methodologies.o Prepares detailed qualitative and quantitative assessments of processes and programs that result in measurable quality, efficiency and effectiveness improvement recommendations and outcomes0 Creates complex project planning documents using software programs, including process flow diagrams, work plans, timelines and Gantt charts. Creates status reports and provides regular updates to leadership.o Models effective leadership skills, communicates sensitively with others about their areas of responsibility. . o Collaborates with business units to learn and understand their processes and translate into meaningful process improvements.o Analyzes and reports data, market trends, government regulations, and breaking news related to project plans.o Prepares and analyzes detailed business plans including cost benefit analysis for medium and long-term objectives. o Trains staff on program objectives, process models and analytical tools.o Regular and reliable attendance is required..: CompetenciesCommunication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.Computer Literacy: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approachInformation Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.Problem Solving / Analysis: Ability to solve problems through systematic qualitative and quantitative analysis of processes with sound judgment; Has a realistic understanding of relevant issues.Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.Technical Skills: Knowledge of the Managed Care concepts, proficient with statistical analysis, data management and analysis, project management techniques, benchmarking practices and techniques, quality improvement tools and techniques, presentations skills, and proficient with Excel, SQL, Word, PowerPoint, and Visio


Company OverviewSince our founding in 1996, TriWest Healthcare Alliance has been On a Mission to Serve® America’s military families. All that we do, we do for our customers—those who wear America’s uniform, their family members and those who came before them. Every single day, we honor their service and their sacrifice by ensuring customer satisfaction. TriWest Healthcare Alliance, headquartered in Phoenix, Arizona, will administer the VA Patient-Centered Community Care (VAPCCC) program in a 28 state region.TriWest has developed relationships with organizations such as the USO, Fisher House, the Women in Military Service for America Memorial Foundation and other military relief and support associations to strengthen America's military community locally and nationally. TriWest provides state-of-the-art facilities, a smoke/tobacco-free, drug-free, business casual working environment, and offers a competitive compensation package including excellent benefits. For more information about TriWest, please explore our website at


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