TriWest Healthcare Alliance

Manager, QA and Testing

Recruiting Location Phoenix, AZ
ID 2020-3095

Overview

Manager, QA and Testing at TriWest Healthcare Alliance

 

Taking Care of Our Nation’s Veterans.

It’s Who We Are. It’s What We Do.

 

Do you have a passion for serving those who served?

 

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

 

Our job is to make sure that America’s heroes get connected to health care in the community.

 

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996

 

 

 

Manager of Quality Assurance is responsible for the effective development and implementation of software quality assurance (SQA) programs to ensure that all software programs and products meet minimum organization standards and end-user requirements. Ensures adequate product testing prior to implementation and automated testing in support of software deployments and system changes. Through the Quality Assurance team, establishes and maintains Software Quality Assurance (SQA) standards, procedures and controls. Works with software engineering and development during product creation and establishes checkpoints for testing new products. Initiates corrective action for product deficiencies and provides senior technical expertise for software program troubleshooting.

Responsibilities

o Supervise and lead a group of quality analysts in the Information Technology department

o Provide oversight and guidance to team for the effective and timely development of acceptance standards that support the quality objectives of the IT department

oSchedule and balance team activities to meet deadlines for deliverables and meetings

o Provide periodic reviews of team member performance using both formal and informal mechanisms

o Mentor team members in best practices and skills development

o Escalate issues and problems to Senior Management that prevents or hinders the team’s ability to perform optimally

o Identify potential service level problems before they occur and implement or communicate solutions

o Lead implementation of departmental operating procedures, applicable security procedures and support/practice needs to ensure that the quality of service provided meets customer requirements

o Recommend and participate in the development and implementation of processes that improve efficiency and enhance productivity

o Create and execute QA and testing processes on systems, networks, hardware and software

o Perform quantitative data analysis to gauge effectiveness and efficiency of processes, customer satisfaction and product/service quality

o Work closely with the software development team to ensure full knowledge of the proposed software design and that testing covers all aspects of intended functionality

o Work collaboratively with all IT teams to develop standard operating procedures and quality goals that ensure consistently high-quality products and services are delivered efficiently

o Monitor the effectiveness of processes and standard operating procedures within IT, identify weaknesses and assist in implementing improvements

o Monitor compliance with quality standards through reviews and audits on products and services delivered by the IT department

o Evaluate requirement documents to ensure the clear, concise and verifiable information

o Develop and execute test plans that are traced to documented requirements

o Providing feedback on quality to the development team to induce changes in the development process

o Provide regular and timely communication to all IT teams on their performance regarding compliance with quality standards

o Report any deviations from established quality standards to the appropriate team and document corrective actions taken to ensure standards are suitable and understood by all members of the team.

o Review any complaints received from IT stakeholders, assist in identifying the cause and recommend corrective action if required

o Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing

o All work responsibilities are subject to having performance goals and/or targets established

Qualifications

Education & Experience

 

Required:

o BS in Computer Science or a related field; professional experience may substitute for formal education

o Five years’ IT quality assurance and/or software development experience, including testing and/or programming

o Three years’ experience in either web application and relational databases, or desktop application technologies and relational databases

o Three years’ leading, managing and/or supervising people o Experience in leading both automation and black box testing teams

 

Preferred:

o Certification from a Professional Organization specific to Software Development, Software Testing, or Quality Assurance

o Experience working with automated test tools within a DevOps or DevSecOps environment

o Experience working in a high security environment supporting Healthcare and/or Government

 

More About Working at TriWest Healthcare Alliance

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Team members work from one of our state-of-the-art facilities. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

  • Medical, dental and vision coverage
  • Generous paid time off
  • 401(k) Retirement Savings Plan (with matching)
  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance TriWest Healthcare Alliance is an equal employment opportunity employer. All qualified applicants are considered for employment, without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic made unlawful by applicable federal, state, or local laws.

 

Equal Opportunity Employer

TriWest Healthcare Alliance is an equal employment opportunity employer. All qualified applicants are considered for employment, without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic made unlawful by applicable federal, state, or local laws.

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