Provides non-clinical support for the Medical Management and Operations Departments. Performs the printing, prepping and distribution of outgoing and incoming mail. Processes outgoing mail according to postal regulations. Re-processes returned mail. Makes routing decisions regarding incoming correspondence based on defined processes. Collects and enters data into the TriWest medical management systems. Parses and triages incoming faxes to the appropriate task lists. Makes outbound calls to facilities or providers. Operates and maintains mail processing machinery. Operates and scans multiple incoming documentation.
o Process incoming mail to include researching and processing return mail.
o Add or update member alerts in the medical management system
o Release daily batch reports.
o Operates and maintains batch printers.
o Operates and maintains mail-related machinery.
o Troubleshoots operating errors of machinery.
o Corrects or re-prints letter errors through associated software.Updated Provider preferences and information in the appropriate systems.
o Maintains proper stock of mail and printer room supplies
o Process and res-send failed faxes. Scan multiple documents.
o Follows HIPAA compliance and TriWest confidentially guidelines
o Other duties as assigned
o Regular and reliable attendance is required.
Education & Experience
o High School diploma or G.E.D.
o 2+ years administrative experience
o Above average computer literacy and data entry skills
o Experience in mail room environment
o Experience in working in a multi-function fast pace environment
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