Job Summary

Provides crisis intervention counseling and referral services for DSPO beneficiaries and other eligible beneficiaries through the 24-hour Behavioral Health crisis line. Conducts telephone triage for crisis calls and provides appropriate documentation for those calls.

Key Responsibilities

o Assesses the nature of calls to determine crisis severity.o Intervenes in crises to facilitate availability of appropriate service.

o Locates appropriate service and links caller with the service

o Ensures that appropriate documentation is available for follow-up.

o Identifies and refers potential quality issues and fraud and abuse cases.

o Willing and able to perform other duties as assigned.

o Regular and reliable attendance is required.

Education & Experience

Required:

o Registered Nurse or LCSW, LPC, or LMFT with a current unrestricted license to practice independently from a licensing agencyo 3+ years Behavioral Health clinical practice

2+ years military health care experience

Preferred:

o Master’s degree in behavioral health or related field

o Experience with Military and/or Veteranso Experience on a 24/7 crisis line

o Prior military service