TriWest Healthcare Alliance

  • Technical Support Analyst Sr

    Recruiting Location Phoenix, AZ
    ID 2019-2784
  • Overview

    Tech Support Analyst Sr. at TriWest Healthcare Alliance


    Taking Care of Our Nation’s Veterans.

    It’s Who We Are. It’s What We Do.


    Do you have a passion for serving those who served?


    Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!


    Our job is to make sure that America’s heroes get connected to health care in the community.


    At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.


    Are you our next Manager, Business Applications?


    Do you find satisfaction applying knowledge of industry best practices relating to incidents and problems for more efficient operations? Do you enjoy providing recommendations to leadership on ways to organize and streamline incident and problem management processes? Do you thrive on challenge and take your responsibilities seriously? Are you looking for a job that is meaningful and rewarding?


    If you enjoy problem solving, building account relationships, and delivering customer service in a collaborative environment, we have a position for you.









    TriWest Tech Support Analyst Sr. :

    Functions as a technical support resource and subject matter expert (SME) for the resolution of moderate to complex desktop, and application,issues. Mentors less-experienced Information Technology personnel. Develops solutions to complex problems that require innovative thinking with broad impact on TriWest’s desktop, and application performance. Executes more complex IT support issues and accepts and resolves escalated support issues referred by less-experienced Information Technology personnel. Installs and maintains desktop systems and equipment to ensure systems meet business objectives.r. When called upon by the IT Support Manager, acts as an owner of high impact issues to ensure timely resolution of the issue to ensure operational and contract compliance.

    o Functions as technical resource and SME for complex desktop problems.

    o Interface with departments on reported issues and needs.

    o Take active steps to resolve customer issues and needs.

    o Assist in change management efforts to proactively prevent issues from re-occurrence.

    o Interprets business issues and engages IT support in line with common industry best practices, including escalation processes, diagnostic techniques and reporting requirements.

    o Streamlines issues resolution by identifying opportunities and recommending new tools and/or processes.

    o Designs and recommends processes based on analysis of projects and system/application requirements that reduce calls for IT support.

    o Monitors production systems and network to ensure network and system efficiency using monitoring and analysis of incidents.

    o Install and maintain desktop systems and equipment to ensure systems meet business objectives.

    o Design, develop, and implement operating system and applications, images, for desktop (desktops, laptops and tablets) to meet TriWest security requirements.

    o Reviews complex networks and systems for standards compliance.

    o Leads major upgrades or conversion efforts as it relates to Production Control processes and packages.

    o Reviews recovery instructions and other documentation for accuracy, completeness and compliance with standards.

    o Perform other duties as assigned.

    o Regular and reliable attendance is required.




    Are you qualified?

    • Are you a Veteran, family member of a Veteran, a friend of a Veteran, or passionate about helping Veterans?
    • Do you have a High School Diploma or GED3 years technical support experience?
    • Do you have strong knowledge or experience in Information Technologies (IT) with broad background (Systems, Network, Desktop)o Strong knowledge in operating systems, various hardware, desktop deployment and networking?
    • Do you have experience in analyzing operations, including project management through implementation and support of special projects?
    • What about strong interpersonal skills required to deal with internal and external contacts?

    More About Working at TriWest Healthcare Alliance

    We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Team members work from home or in one of our state-of-the-art facilities. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

    • Medical, dental and vision coverage
    • Generous paid time off
    • 401(k) Retirement Savings Plan (with matching)
    • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance 

    Equal Opportunity Employer

    TriWest Healthcare Alliance is an equal employment opportunity employer. All qualified applicants are considered for employment, without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic made unlawful by applicable federal, state, or local laws.


    Are you ready to make a difference in the lives of our nation’s heroes?




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