Supports the administration of the contract management system to ensure proper functionality, accuracy of documents, and resolve issues that arise.
Supports in the administering the e-signature program to ensure full utilization of the program as well as troubleshoot issues related to this system.
Perform training for staff on the functionality of both programs.
o Supports the process of TriWest's enterprise-wide Contract Management System by ensuring functionality, consistency and current protocols.
o Provides cutting-edge service and support in order to maintain strong relationships with network subcontractors and internal contractors.
o Maintains 20-page contract language for each contract, including standard and custom terms.
Ensures contract updates are completed for each subcontractor for mass changes in clauses.
Maintains multiple contract templates in line with variations across network subcontractors and states.
o Tracks all changes to contract templates. o Assists in the updates all provider contract templates in accordance with any program-mandated changes or other updates.
o Develops new contracts to support contract management system in collaboration with external and internal contractors and TriWest's Legal department.
o Redesigns contracts based on trends, legislative, or TriWest requirements.
o Administers the e-signature platform to include troubleshooting issues. Also works with contract management systes.
o Develops notifications to communicate changes in contract language to subcontractors.
o Provides training to team members and network subcontractors as necessary to educate regarding functionality of and any changes to the contract management system.
o Administers Provider Services’ e-signature platform.
o Develops and provides training to team members and network subcontractors as necessary to educate regarding functionality of the e-signature platform.
o Assists Manager, Direct Contracting and Manager, Systems and Quality in selecting and implementing new contract management system.
o Assists in administrating the Contract Support Specialist team’s Track-It account.
o Regular and reliable attendance is required
Education & Experience
o High School diploma or GED
o Associate degree in related field such as business, health care administration or equivalent experience.
o 3 years’ experience with contract management system technology
o Knowledge of healthcare contracts and standard health plans
o Proficient with Word, Excel, Adobe and data management tools
o Experience in the legal filed with contract management technology
o Experience working with the healthcare provider communityo Experience with e-signature platforms
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