TriWest Healthcare Alliance

  • Customer Support Specialist

    Recruiting Location Phoenix, AZ
    ID 2019-2644
  • Overview

    Job Summary


    Provides customer support in a call center.. This call center verifies eligibility for a VA program. This call center also triages crisis calls and routes as appropriate.






    Key Responsibilities


    o Responds to inbound telephone queue calls on the Urgent Care Line. Check for eligibility.

    o Triages calls and routes crisis calls, when appropriate.

    o Makes outgoing calls for follow up purposes when appropriate.

    o Enters data related to customer interactions into the medical management system for anonymous reporting purposes.

    o Assists with staff training.

    o Completes reports as assigned.

    o Performs other duties as assigned.

    o Regular and reliable attendance is required.


    Education & Experience


    o High school diploma or G.E.D.

    o Military experience o Honorable discharge from a military branch of service or

    o Spouse or former spouse of military member

    o 2+ years experience in an administrative, health care, managed care and/or customer service setting


    o Knowledge of behavioral health benefits

    o Prior experience in a customer service/call center environment


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